Shipping policy

Shipping & Delivery Policy

At MAACARE, we aim to deliver your order quickly, safely, and reliably.

Delivery Time

Orders are typically delivered within 1–3 business days after the order has been successfully confirmed.

Delivery times may vary depending on your location, product availability, courier operations, weekends, public holidays, or circumstances outside our reasonable control.

Order Processing

Orders are processed after successful payment confirmation and product availability verification.

Once your order has been prepared for dispatch, you may receive delivery or tracking information using the contact details provided during checkout.

Delivery Areas

MAACARE currently delivers within the United Arab Emirates.

Delivery availability and applicable shipping charges will be displayed during checkout.

Shipping Charges

Any applicable delivery charges will be clearly displayed before you complete your purchase.

Promotional or free-shipping offers may occasionally be available and will be subject to the conditions stated at the time of the offer.

Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

Full delivery address
Mobile number
Building, apartment, villa, or office details where applicable
Any additional delivery instructions

MAACARE will not be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Failed Delivery Attempts

If a courier is unable to complete delivery because the customer is unavailable, cannot be contacted, or has provided incorrect delivery information, the courier may arrange another delivery attempt.

Additional delivery charges may apply where a new delivery or redirection is required.

Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete, or contains an incorrect product, please contact MAACARE as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging where applicable

Our customer-care team will review the matter and arrange an appropriate replacement, refund, or other resolution where applicable.

Delivery Delays

Although we aim to deliver all orders within 1–3 business days, occasional delays may occur due to courier disruptions, public holidays, weather conditions, high order volumes, or other circumstances outside our control.

We will make reasonable efforts to keep customers informed where significant delays occur.